What is the refund process and how long does it take?

After receiving the product returned by the customer and completing the return processing, we will process the refund. We will send you an email when your return has been processed.

Refunds will be processed according to the payment method used at the time of purchase, and the number of days until the refund will vary depending on the payment method.

If you paid by credit/debit/prepaid card, the number of days required for the refund to be processed depends on the card issuer's policy. Please contact your card issuer for refund details.
If you paid by cash on delivery or convenience store/pay-easy payment, the refund will be made to your bank account. If you would like to receive a refund, please contact CostumeBox with your bank account information after receiving the return confirmation email. ). Normally, we will transfer the refund amount within 6 business days after you contact us with your bank account information.
If you paid with a gift card, the refund amount will be reflected on the gift card within 24 hours of the refund being processed.